Refunds & Exchange policy

1. Non-Refundable Policy

  • Please be informed that once items are cart out, purchases are final and non-refundable.
  • For any inquiries or issues regarding your purchase, please contact us with your name, contact information, and invoice number.
  • Any return requests for non-refundable items will not be accepted.
  • Kindly ensure all details are accurate before making a purchase. We appreciate your understanding of our non-refundable policy.

2. Exchange of products

  • Call/email us with your name, contact, invoice number and nature of the exchange.
  • Products can only be exchanged if there is a defect or dispensed wrongly, within 7 days from date of purchase indicated on the purchase invoice.
  • Any request of exchange must be accompanied by the purchase invoice.
  • Products that have been used or are not in their original and undamaged packing are strictly non exchangeable, not subjecting to defect products.
  • Customer may opt to exchanged the purchase product for another product of a higher value and pay for the difference.
  • Shipping or delivery cost associated with the return/exchange of the product are borne by the customer.
  • If the exchange is made due to good defect(s), exchange shipping fees will be waived.
  • In an event, no exchange shall be granted if the product(s) is/are purchased using gift vouchers/under promotion/as a free gift.