Is it safe to use my credit card on your website?

DRx E-SHOP values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our website will retain your account details such as your name, address, email address and purchasing history. Each time you log into your DRx E-SHOP account to create a new order you must re-enter your credit card details.

What is the DRx E-SHOP concept and commitment?

DRx E-SHOP is an innovative beauty retailer committed to offering an unbiased selection of the best doctor-inspired and scientifically-proven medical grade skincare. Also a beauty resource that provides trustworthy and objective insights, skincare advice and information tutorials-all in a beautiful and clean platform. We taken the guesswork out of beauty. We redefine your skin’s health.

We pride ourselves on our exhaustive research on the essential elements the skin needs for optimal health, in-depth understanding of the science of the skin, and the quality of active ingredients we use in our products. At DRx E-SHOP, we’ve thoughtfully created a highly-edited collection of medical garde products that work to take the skin out of its comfort zone in order to make a difference that is evident and genuine.

Can I use DRx E-SHOP products if I have sensitive skin?

All of the products carried  by DRx E-SHOP are allergy tested, however everyone’s skin is unique and it would be impossible for us to generalise about how your skin will react. If you know of an ingredient to which you are particularly allergic, please view the ingredients listing for a products that you my be considering before  deciding to make a purchase. Event the most “gentle” ingredients can cause sensitisation in certain people’s skin so we recommend patch-testing a small amount of the product on the inside skin of the wrist area to ascertain its compatibility. Please do not buy any product online but make an appointment to see our doctors if unsure.

Can I use DRx E-SHOP products if I am pregnant?

Some of our products contain essential oils which would not be suitable during pregnancy or whilst breast feeding. To be sure, please do not buy any products online but make an appointment to see our doctors at the clinic.

What if I have an allergic reaction to a product?

If you have carried out a patch test, as explained in how do I carry out a patch test, and have experienced an allergic reaction, please discountinue use of the product and kame an appointment to see our doctor or contact us.

How do I carry out a patch test?

The inside skin of the wrist is the most effective area on which to carry out a patch test. Simply apply the product to that area and if any irritation occurs, often characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin, remove the product immediately with warm water and a damp cloth.

Can I still purchase an item that is out of stock?

If an item is out of stock you cannot add it to your online order. If you would like to place an order for an item which is out of stock please inform us.

Can I use multiple discount codes concurrently?

Our DRx E-SHOP only supports the use of one discount code per transaction.

Can I redeem gift vouchers online?

At present we are unable to offer you this service but you can use your gift vouchers in DRx Clinic & DRx Medispa.

Can I have my order gift wrapped?

If you would like to send your order as a gift, you can make a note at comments section during checkout. You will then be offered the opportunity to add a gift note with a personal message. If you indicate that you need gift wrapping, those items which are not already gift boxed will be presented in our signature gift packaging.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@drx.com.sg